Complaints & Compliments

Insurance Link (NZ) Limited believes it is essential for our clients to be able to use insurance advisers who are completely competent in the advice that is given. Insurance Link (NZ) Limited has in place formal procedures to deal with compliments, complaints or disputes arising from that advice. You can lodge compliments or complaints by telephoning, emailing or writing to:

Managing Director
Insurance Link (NZ) Limited
Unit D, 1-1 Antares Place, Rosedale, Auckland
p: 09 394 1863
e: admin@mortgagelink.co.nz

When Insurance Link (NZ) Limited receives a complaint, we will attempt to resolve it promptly. We in the first instance ask the adviser involved to attempt to resolve any concerns directly with the client, this sometimes is not possible and in these instances, the company will endeavor to act as an intermediary to look for solutions.

If we cannot reach an agreement on your complaint, you may refer your complaint to the advisers' External Dispute resolution Scheme as detailed in their Disclosure Statement.

Insurance Link (NZ) Limited is also a member of an external Disputes provider:
Financial Dispute Resolution Service
Freephone 0508 337 337
International Calls: If you are calling from outside New Zealand, call +64 4 910 9952
Freepost 231075
PO Box 5730
Wellington 6145
e: enquiries@fdrs.org.nz
w: www.fdrs.org.nz

The External Dispute Resolution Scheme is a statutory requirement for us to have and is a free service established to provide you with an independent mechanism to resolve specific complaints.

We value you raising your feedback with us, and hope to use these as part of our continuous improvement and education plans.

Managing Director
Insurance Link (NZ) Limited